Advances with MR are enabling new applications across a range of manufacturing sectors to deliver after sales service and collaboration. Indeed, this is a rapidly growing field that is transforming the way businesses and organizations operate by providing innovative service solutions in a timely, cost-effective and sustainable way.
Wayland is way ahead of the curve in the additive manufacturing sector, and offers full mixed reality service provision post sale of Calibur3. The service is delivered in collaboration with RemoteSpark.
MR service provision is transforming customer experience by providing immersive, engaging, and interactive experiences. By incorporating MR into its post-sale service, Wayland can offer its customers a more personalized and consistent installation and set-up experience that allows them to have access to Wayland technical personnel whenever they need it. Calibur3 is an extensive system combining advanced hardware and software. Training is a given, but access to experts at any time via MR ensures that training — and insights — are available when it is needed.
MR can also deliver improved employee training across the board. Through RemoteSpark, Wayland experts can provide immersive and interactive training experiences that are more effective and efficient for teams that will be working with Calibur3 either directly or earlier in the process chain. Simulated training scenarios can be used to train employees on the complexities of Calibur3 and it ancillaries, reducing the need for costly and time-consuming physical training.
A MR approach to service provision enables improved collaboration between team members and allows them to interact with each other and their environment in an immersive and interactive way as well as with Wayland technical personnel. MR allows Wayland to share manuals, CAD drawings or technical data in real time in front of the users eyes, whilst they are operating Calibur3. This hands-on safety net is a huge step forward. This can be particularly useful for complex R&D projects and material development that involves new parameters. By using MR, customer teams can work together with Wayland experts in real-time regardless of location, and make adjustments on the fly, leading to more efficient and effective outcomes.
MR service provision supports increased efficiency and sustainability while maintaining and improving the service itself. Whenever problems / challenges arise with the installation, calibration and running of Calibur3 (and let’s face it, there will always be something) they can be met head-on, in real time with immediate connection to any or all of Wayland’s technical experts who can “look” at the issues through this immersive technology. This avoids having to wait for a singular technician or engineer to take to the road (or sky) to arrive to help resolve the issue on site. The sustainability implications of this approach are also hugely attractive, especially in terms of reduced carbon foot prints.